Many of you have been patiently waiting to hear how my Great 99 Cent Software Experiment is going. It’s probably no surprise that most folks seem pretty happy with the concept. I have some good and bad results to report so far.
It appears obvious that people like the idea of software for 99 cents. Some people will spent 99 cent even if they don’t know what they’re buying. Many of our new customers had never heard of WinPatrol. I’ve had many comments like Mark who said, “This is great. I can’t believe I’ve never heard of WinPatrol. Thank you LifeHacker for making me aware of this great software”.
The bad results is due to my under estimating the popularity of this offer. Normally I would be able to handle the support for thousands of new users. WinPatrol is easy to use and understand so my support Email is usually simple. Unfortunately, a failure in the step that creates PLUS codes has increased my Email today.
When folks purchase the PLUS upgrade it’s via a 3rd party storefront or PayPal which can easily handle the traffic. At the completion of the order they’re sent back to WinPatrol.com where we create a PLUS activation code. Unfortunately, this is the point where our web traffic is backed up.
If you’ve purchased WinPatrol PLUS but didn’t get your PLUS code just Email support@WinPatrol.com. I’m working as quickly as possible to make sure everyone receives their PLUS code so they can activate WinPatrol PLUS.
As I mentioned, many of our new fans have never used WinPatrol. If they haven’t already, they also need to download the free version of WinPatrol. This process also uses up some of our web traffic so I’ve been recommending alternate download sites like Download.com or
SoftPedia. Users can download the free version of WinPatrol from other sites but get their activation code from WinPatrol.com.
So, it looks like I’ll be busy responding to Emails for a long while. If for some reason I hear that folks who weren’t able to purchase Plus today, I will extent the experiment an additional day.
Note, support@winpatrol.com gets priority to replies to comments on the blog. So if you have a critical question it should be sent via Email.
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